AI Chatbot

Problems to Solve

Many businesses today face significant pressure in handling the rapidly increasing volume of customer interactions while having limited human resources, high operating costs, and low scalability. Fragmented communication channels (websites, social media, hotlines) lead to slow and inconsistent responses, negatively impacting customer experience. In addition, the ineffective use of conversation data causes businesses to miss opportunities to better understand customers and optimize processes. These challenges create an urgent demand for chatbots as a solution for automation, 24/7 responsiveness, information standardization, and improved operational efficiency.

Homai’s Solution

24/7 CS, consultation, & sales assistance

Employee Support Chatbot

Process Automation Chatbot (scheduling, email, SMS, etc.)

Data Analytics Chatbot (Multilingual)

The application of products in the industry

Application in Retail & E-commerce

Operational Challenges: Customers demand fast 24/7 support, but maintaining an online human team is costly and inconsistent. Lack of instant support leads to decreased customer satisfaction and lost conversions.

Smart Monitoring Solutions (AI Camera):
Instant 24/7 customer support by AI significantly reduces waiting times. Ensure candidate satisfaction when supported instantly by a chatbot. Increase sales efficiency. Handles repetitive inquiries, provides basic product consultation, and transfers to human staff when necessary.

Application in Human Resources & Recruitment

Operational & Quality Challenges: Candidates often have many questions about positions, the recruitment process, and benefits, but the recruitment team cannot respond promptly, negatively affecting the candidate experience.

Solutions :
Optimize candidate experience: Provides an instant AI chatbot for candidates, answering frequently asked questions about the company and the hiring process.
Reduce HR load: Helps the recruitment team reduce 40-50% of time/cost for handling routine HR support requests through automation, allowing them to focus on strategic work.